Ilocos Norte inks deal with PLDT on streamlining emergency response

LAOAG CITY -— The Ilocos Norte government and the Philippine Long Distance Telephone Company formally inked on Wednesday a contract agreement to streamline and optimize the province’s emergency response capabilities.

The province now has its own dedicated and centralized hotline aimed at promoting Ilocos Norte as a liveable, resilient and safe place to live in, and is powered by PLDT’s newest emergency dispatch solution.

As the country’s first province to have a complete installation of the SOS dispatch technology, Vic Tria, vice president and head of PLDT Alpha, assured Ilocos Norte residents and officials here that their company is committed to deliver solution to level up this province’s state of technology advancement.

The digital emergency response system now fully installed in the province features an efficient end-to-end incident management, equipping command centers with technology that aids in evaluating and dispatching the necessary responders with incident-appropriate equipment on time.

For example, when a distress call is made, GPS technology accurately pinpoints the caller’s location. The Public Safety and Emergency Response (PSER) Command and Control Center dashboard fields contact center agents who collect, organize, disseminate, and monitor all crucial information regarding an emergency in near-real time. The data is then sent to the responders on dedicated handheld sets with Push-to-Talk (PTT) capabilities, as a means for verification and to help them better locate and respond to the problem.

The solution also acts as a direct link between residents and local government units (LGUs) during emergencies through its two-way mobile technology. Using mobile devices, residents can transmit photos and live-feed videos of the emergency immediately.

On December 22, 2016, the Ilocos Norte government launched the Provincial Incident Response Management (PIRM) 911 using temporary hotline numbers.

This time, the PIRM now has its fully installed technology solution, allowing residents in need of help to just dial 911, 166, or 160 and expect responders to be there in a few minutes.