Ilocos Norte’s SOS dispatch now fully operational

LAOAG CITY — At least 14 units of SOS dispatch technology are now fully operational in the four clusters of the province, ready to be utilized in case of emergency.

Wilfredo Lorenzo Jr., head of the Information Technology department of the Ilocos Norte government, said the gadgets were already distributed to the assigned first responders covering the east, north, central and south portion of Ilocos Norte.

According to Lorenzo, residents in distress may just call the emergency hotlines of Ilocos Norte by dialing “911” or the direct hotline numbers of government frontline agencies and the two-way mobile technology will connect responders in real time.

Powered by PLDT Inc. in partnership with the local government unit of Ilocos Norte, Lorenzo said the gadgets enable them to bolster the Provincial Incidence Response Management (PIRM) system which is running for a year now.

The Smart SOS Dispatch refers to a comprehensive mobile solutions package that combines SMART’s robust network coverage with the Genaker IP-based PTT (Push To Talk) and NowForce emergency response application, for rapid, long distance and high-speed communication between the command center and first responders. SOS Dispatch uses ruggedized, shock and water-resistant (IP68) Android devices that are designed specifically for emergency situations.

With this solution, the entire emergency reporting, response and recording process becomes more instantaneous and reliable. Its NowForce cloud system instantly gathers all necessary information reported by a caller to a command center. This information is recorded and processed through the NowForce CRM and sent to all concerned responding units in near-real time.

Through this automation in information assessment and transmittal, time and resources are saved as calls are instantly directed to only the most relevant and nearest response units for dispatch. The PTT App helps field teams to coordinate via 1-to-1 or 1-to-many, for rapid, wide-spread and secure communications.

For now, the Ilocos Norte government has purchased at least 14 units for the phase 1 of the project and plans to add more to make a liveable, safe and resilient province. LGA/