DILG Hotline 911 holds telecommunicators training for Luzon LGUs

MANILA — After the successful run of the internationally certified training for 911 emergency telecommunicators in Metro Manila, the Department of the Interior and Local Government (DILG) did a second round of the same program, this time in Luzon.

DILG officer-in-charge Catalino Cuy on Thursday said that the second batch of trainees is composed of 25 personnel from 911 National Capital Region, 10 from 911 Ilocos Norte, nine each for 911 Tarlac and 911 La Union, three for 911 Bataan, and two uniformed personnel from the Philippine Air Force 505th Search and Rescue Group.

“We are inching closer towards our goal of creating a country-wide team of efficient telecommunicators who will help facilitate emergency assistance by tapping the right government agencies and institutions,” Cuy said in a statement.

The five-day Emergency Telecommunicators Certification (ETC) training focused on the roles and responsibilities of an emergency telecommunicator, emergency telecommunication technologies, call management, law enforcement/police call classification, fire/rescue/medical call classification, dispatch stress, disaster preparedness and readiness of ETCs, and legal aspects of public safety communication among others.

“We want the ETC course to be cascaded to the local government units (LGUs) in order to equip them with the latest knowledge and skills in emergency response in times of calamities and disasters within their communities,” Cuy said.

At the same time, the course enabled participating LGUs to observe the same protocols and standards in handling emergency calls.

The training was a collaboration among PATROL 117 Commission, Pilipinas911, telecommunication conglomerates PLDT and Smart, and produced by the International Academies of Emergency Dispatch (IAED), a non-profit organization promoting safe and effective emergency dispatch services that maintains the international standard of the 911 protocol world-wide. SFM/PNA-northboundasia.com